SAVE THE DATE Friday 23^rd May ’14 – more information coming soon.

The one day intensive training includes the following:

(i) Unpacking what is Case Management

(ii) The difference between Care Coordination and Case Management

(iii) Introduction to the CMSA Case Management Concepts:

1. Client Centred Case Management Model

2. Evidence Based Practice Framework

3. Holistic Case Management Framework

4. Inclusive Case Management Framework

5. Strengths Based Practice Framework

(iv) The four (4) Standards of Case Management including the elements of each Standard (Rationale, Interpretation & Guidelines) and associated phases, including applying a Standard to a case study (relevant to the delegates practice area):

1. Standard 1 – Case Identification (screening) and Assessment *screening, assessing and stratifying risk*

2. Standard 2 – Planning *planning, implementing care (care coordination)*

3. Standard 3 – Monitoring *monitoring, transitioning (transitional care), disengagement*

4. Standard 4 – Evaluation and Outcomes *evaluating, outcomes*

(v) The five (5) Guiding Principles of Case Management:

1. CM facilitates the personal development of Clients

2. CM advocates for Client rights

3. CM is purposeful

4. CM promotes sustainable outcomes

5. Effective communication underpins CM

(vi) The Self Assessment Framework (SAF):

Delegates are introduced to the purpose, structure and application of the SAF.

The SAF lists the guiding principles for each of the Standards 1-4 and describes the practices and evidence that Case Managers must be able to produce to demonstrate their level of practice and has been developed for a practitioner to review, measure and assess their individual professional practice, performance and compliance against the CMSA National Standards of Practice for Case Management.

This auditing tool provides the opportunity for a further level of rigour whereby the Case Manager’s self assessment is critiqued by an independent person (i..e. supervisor/manager and/or mentor) who checks the examples of evidence against the criteria defined. This process enables the Case Manager to receive feedback of their professional performance and practice compliance and allows for the identification and/or verification of areas for improvement and/or professional development.

The CMSA recommends that the SAF is completed in the workplace at least annually or more often as identified (i.e. performance management issue) and prior to an annual performance review to assist in the identification of any future practice development and education requirements of the Case Manager.

(vii) The National Code of Ethics of Case Management including:

1. Nine (9) Values (1. Integrity 2. Caring 3. Honesty 4. Accountability 5. Promising 6. Pursuit of Excellence 7. Loyalty 8. Fairness 9. Respect)

2. Four (4) Principles (1. Beneficience 2. Non-malfeasance 3. Social Justice 4. Autonomy)

3. Four (4) Codes (and associated sub-placitum) of Ethical Practice and Professional Conduct: (1. Duties to Clients and the Community 2. Duties to the Employer 3. Duties to the Profession of Case Management and Colleagues 4. Duties to our Colleagues)

This includes unpacking the Framework for Ethical Decision Making and applying this ethical framework and the Ethical Questions for Decision Making to a case study (relevant to the delegates practice area).

Gwenda Freeman
Senior Regional Service Manager
1 Canning St, ROCKHAMPTON QLD 4700
Tel +61 7 4922 8056 | Mobile +61 (0) 417 580 931 | Fax +61 7 4922 5439 | Email gfreeman@redcross.org.au
redcross.org.au