Save the date: FRIDAY 23rd MAY Case Management (National Certification) Competency Training

SAVE THE DATE Friday 23rd May ’14 – more information coming soon.

The one day intensive training includes the following:

(i) Unpacking what is Case Management

(ii) The difference between Care Coordination and Case Management

(iii) Introduction to the CMSA Case Management Concepts:

1. Client Centred Case Management Model

2. Evidence Based Practice Framework

3. Holistic Case Management Framework

4. Inclusive Case Management Framework

5. Strengths Based Practice Framework

(iv) The four (4) Standards of Case Management including the elements of each Standard (Rationale, Interpretation & Guidelines) and associated phases, including applying a Standard to a case study (relevant to the delegates practice area):

1. Standard 1 – Case Identification (screening) and Assessment *screening, assessing and stratifying risk*

2. Standard 2 – Planning *planning, implementing care (care coordination)*

3. Standard 3 – Monitoring *monitoring, transitioning (transitional care), disengagement*

4. Standard 4 – Evaluation and Outcomes *evaluating, outcomes*

(v) The five (5) Guiding Principles of Case Management:

1. CM facilitates the personal development of Clients

2. CM advocates for Client rights

3. CM is purposeful

4. CM promotes sustainable outcomes

5. Effective communication underpins CM

(vi) The Self Assessment Framework (SAF):

Delegates are introduced to the purpose, structure and application of the SAF.

The SAF lists the guiding principles for each of the Standards 1-4 and describes the practices and evidence that Case Managers must be able to produce to demonstrate their level of practice and has been developed for a practitioner to review, measure and assess their individual professional practice, performance and compliance against the CMSA National Standards of Practice for Case Management.

This auditing tool provides the opportunity for a further level of rigour whereby the Case Manager’s self assessment is critiqued by an independent person (i..e. supervisor/manager and/or mentor) who checks the examples of evidence against the criteria defined. This process enables the Case Manager to receive feedback of their professional performance and practice compliance and allows for the identification and/or verification of areas for improvement and/or professional development.

The CMSA recommends that the SAF is completed in the workplace at least annually or more often as identified (i.e. performance management issue) and prior to an annual performance review to assist in the identification of any future practice development and education requirements of the Case Manager.

(vii) The National Code of Ethics of Case Management including:

1. Nine (9) Values (1. Integrity 2. Caring 3. Honesty 4. Accountability 5. Promising 6. Pursuit of Excellence 7. Loyalty 8. Fairness 9. Respect)

2. Four (4) Principles (1. Beneficience 2. Non-malfeasance 3. Social Justice 4. Autonomy)

3. Four (4) Codes (and associated sub-placitum) of Ethical Practice and Professional Conduct: (1. Duties to Clients and the Community 2. Duties to the Employer 3. Duties to the Profession of Case Management and Colleagues 4. Duties to our Colleagues)

This includes unpacking the Framework for Ethical Decision Making and applying this ethical framework and the Ethical Questions for Decision Making to a case study (relevant to the delegates practice area).

Gwenda Freeman
Senior Regional Service Manager
1 Canning St, ROCKHAMPTON QLD 4700
Tel +61 7 4922 8056 | Mobile +61 (0) 417 580 931 | Fax +61 7 4922 5439 | Email



TOP parenting program

We are running our next parenting program at the Yeppoon Hospital commencing Thursday  1st May.  It would be appreciated if you could assist in promoting the program either by printing out the attached flyer and displaying or putting in your newsletter.  Please also feel free to refer relevant clients.

Potential participants are asked to contact our office to register for the program

Scharryn Kneen  Counsellor  FACIT – Family Adolescent Community Intervention Team Anglicare Central Queensland  Email:  Phone: (07) 4922 8648  Fax: (07) 4922 0372  Web:

TOP flyer – May 2014 A4

TOP Program Flyer -May 2014

Cultural Morning Tea – 24 April

This is our 2nd cultural morning for this year. The topic is about “What To Consider When Buying a Business”, presented by Allysa Cowie/Allysa Brennan – Rockhampton Solicitor.

Good opportunity to  ask  any question, if you are thinking or planning to buying your own  business.

The information session is free, come and join us.

See attached flyer for further information.

Final Cultural Morning Tea Flyer 24 April 2014

NAIDOC Entrant Flyer

entrant naidoc

Please forward this year’s NAIDOC Entrant Flyer onto your community networks.  We would like to see more Female/Male entrants at this year’s NAIDOC Ball.  Local agencies show your support and provide positive sponsorship to local young community people who wish to enter as entrants, this is an amazing Journey for any young person to undertake.

NAIDOC Entrant Flyer

Position Vacant – Gumbi Gumbi Quality Co ordinator


Gumbi Gumbi Aboriginal and Torres Strait Islander Corporation deliver a culturally responsive community controlled residential awareness program for Aboriginal and Torres Strait Islander people. The service is located in Rockhampton, Queensland.

We are currently seeking a Full Time Quality Coordinator for our Corporation.

Key Responsibilities

  • Coordinate the development, implementation and maintenance of the quality assurance and continuous improvement system that covers all policies and procedures within Gumbi Gumbi.

  • Coordinate and carry out internal audits on Quality Assurance in conjunction with other internal auditors as necessary.

  • Coordinate the review, reporting and rectification of causes of quality failures and non-conformances.

  • Monitor and improve the quality system and recommend corrective actions.

  • Recommend enhancements to workplace safety policy and procedures to enable Gumbi Gumbi to comply with its statutory obligations under Work Health and Safety Act 2011 and supporting legislation.

  • Assist in the development and management of a training plan and records for Gumbi Gumbi employees.

  • Conduct various training activities including initial employee inductions and other Work Health and Safety training sessions for all staff.

  • Continually assess Gumbi Gumbi’s work activities and attempt to predict outcomes so that preventative procedures and training can be implanted to minimise accidents and injuries.

  • Oversee the structure and conduct of Gumbi Gumbi’s Fire and Emergency Evacuation procedure.

  • Run safety committee meetings and other meetings as required

  • Other activities as required

Skills & Experience

  • Advanced Computer ability in Excel, word and or other Software

  • Qualification and/or Experience in Quality Assurance Systems

  • Qualification and/or Experience in Work Place Health and Safety

  • Manual Class C Licence

Applicants must hold a current First Aid/CPR Certificate and QLD Police Check

To apply for this position please email or 07 49 228 355 to obtain a Application Package and Selection Criteria.

Applications Close 4pm 25th April 2014